Fastrac in Auburn, NY Open now

Reviews about Fastrac

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  August 10, 2019, by Grace Andjay
  The auburn in fastrac used to be my go-to gas station because of how nice the gas station is and how large their selection is, and because of the excellent associates they employ. I can’t say that is true anymore after the appalling experience my husband and I had with an employee - Suzanne S according to her name tag - where she refused to process his payment because of a relationship they had NINE YEARS ago. He did not speak to her or recognize her prior to the interaction because of just how long he had gone without seeing her. She not only refused to sell us something based on personal bias regardless of her position as a paid employee of this facility, she had the audacity and lack of professionalism to curse at him and told him to “get out of [her] f***ing store”. When I went in to purchase the cell phone charger that I needed, she was on her cell phone cursing about running into “that f***er,” forcing an older gentleman to wait for service instead of putting her feelings aside and doing her job, and when I confronted her about their interaction and told her how unprofessional it was, she told me that I could talk to her manager because she didn’t f***ing care what I had to say. I was not only surprised that someone would allow their personal life to interfere with doing their job, but that her place of employment wouldn’t care how unacceptable and appalling her actions were. No matter how nice a gas station is, the top factor in customer retention - especially when there are PLENTY of alternate options - is associates who are helpful, friendly, and professional. Apparently this gas station does not value their customers - or their money - as reflected by this heinous customer service experience. My advice would be to go to any of the other options in the area - one with employees who understand how to do their jobs.